Getting in touch, and what is worth sending
How to reach the people who write this site, what kind of message actually changes a page, and where to go instead for anything the airport itself handles.
There is one channel here, and it is email: hello@sharjahairport.org. There is no contact form, because a form would mean collecting personal details there is no reason to hold.
Messages are read by the person who writes the pages. Expect a human reply rather than a fast one.
What is worth sending
A page that no longer matches what you saw. This is the single most useful message anyone sends. Fares change, timetables move, desks relocate, seasonal routes come and go — and a guide that is not corrected goes wrong slowly and invisibly. Say what you saw and roughly when you saw it; the date matters as much as the fact.
Something that is missing. If you arrived here with a question and left without an answer, that is worth a sentence. Pages get written because somebody asked.
A figure that looks wrong. Every fare and journey time on this site comes from a source, and sources go stale. Naming the page and the figure is enough — no need to prove anything.
What this site cannot do for you
It is not the airport, and it is not connected with it. This site is independent. It is not affiliated with Sharjah International Airport, Sharjah Airport Authority, or any government body.
That means nobody here can:
- check in a passenger, change a booking or issue a boarding pass — that is your airline, and only your airline;
- trace lost luggage — the airline you flew with, or the handler at the airport, and the report has to be filed on the spot rather than by email afterwards;
- look up an item left in the terminal or in a taxi — the airport’s own lost property and the taxi operator respectively;
- answer a visa or entry question about your specific case — that is the immigration authority, and getting it wrong on your behalf could cost you a flight;
- arrange a refund, a claim or a compensation payment — the compensation page explains who does.
For anything in that list, the airport’s own website carries its current contact details. Those are not reprinted here on purpose: an out-of-date phone number that looks official is worse than no phone number at all, and the airport is the only place that can keep its own right.
Corrections and complaints about this site
If something here is wrong, say so plainly and it gets checked. If you think a page is unfair to a company, say which page and what specifically — the affiliate disclosure sets out where the money comes from, so you can judge whether that is what happened.